General

These terms and conditions will apply to all transactions placed online with or by Busy Outdoors Ltd . Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with Scottish Law and any dispute between us will be resolved exclusively in the courts of Scotland. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

Products, prices and content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.

All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Ownership of goods

All items supplied to the customer remain the property of Busy Outdoors Ltd until final payment of all sums owing in respect of those goods has been received in full by us.

Returns and Cancellations

As with the Distance Selling Regulations we offer a 7 day money back guarantee.  You have the right to cancel your order within 7 working days from the day the goods are received.

All goods must be in their original packaging with tags/labels attached and in an unused condition.

We expect you to return the item at your own cost, but not withstanding this should you exercise your right to cancel, we will ensure we make a refund to you within 30 days of the date of cancellation. If we have not received the item, or if you wish us to collect the item we reserve the right to deduct the cost of collecting the item before making a refund. Refunds will be made to the original payment card within 30 days of receipt.  If the product was offered with FREE delivery, we reserve the right to deduct the appropriate delivery charge before making a refund.

You must notify us beforehand of your intention to return an item or items using our Returns Form, stating the reason for the return.

Warranty

Any damages or shortages on a delivery must be reported within 48hrs of delivery by telephone or by using the Contact Us page, no claims will be entertained after this time.  If any damage is noted at the time of delivery they must be signed for "as damaged".  The goods must not be used or unpacked if this is the case.

Generally, all deliveries need to be signed for (apart from small items or where you have left other instructions). If there is no-one available to sign, then a card will be left by the courier, a second attempt may be made on the next working day. If there is still no-one available the consignment will be held by our couriers depot for 3 days.

If you do not contact the courier to arrange collection or an alternative delivery day the consignment will be returned to us.  If you wish us to resend the item(s) we will charge for the cost of re-shipping the item(s). If your order is carriage 'free' then we reserve the right to deduct the actual costs of shipping before a refund is made for a failed delivery that is returned to us.

Similarly, if after a delivery attempt has been made unsuccessfully and an alternative delivery address is required for the second attempt which lies outside the original delivery depot, an additional surcharge must be paid to cover courier transport costs from one depot to another.

Comments and complaints

If you wish to comment or complain about any aspect of your dealings with us please write to:

Busy Outdoors Ltd
Unit 2, Kinaldie
Kinellar
AB21 0TA

or use our Contact Us page.

Links to other websites

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.

Company Details

For orders made from the EU, VAT is included where applicable. Our VAT Registration Number: GB 816 8831 04.  All prices shown are inclusive of VAT at the appropriate rate at the time of purchase. Busy Outdoors is registered in Scotland, Registered Company Number: SC322664

Copyright ©

The contents of this site and other publications from Busy Outdoors are owned or licensed to Busy Outdoors or are used with permission by the owner, Reproduction strictly by permission only.